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Go to the shopWe can design a portrait for any animal no matter the species or the breed. So far we're created unique masterpieces for dogs, cats, birds, horses, micro-pigs and even hedgehogs!
Our artists are incredibly talented and can work with any animal on Earth.
Yes! We have a variety of options to suit your pet parent needs.
Right now, we have costume options for 1 pet, 2 pets, 3 pets and even 4 pets together in one portrait!
我们很高兴一起做宠物和主人，但如果您只想要肖像中的人类，请联系我们的电子邮件： service@mrmrspaw.com
If you followed our photo guidelines, then yes your photo is very likely good enough to use.
• Make sure the photo is taken in good lighting (outdoor daylight is best)
• Try to take the photo at eye level with your pet
• They don't need to be looking at the camera
• Try to get a close up so we can see your pet's unique features
• Make sure the photo is not blurry
• Make sure no features (e.g. ears!) are out of frame - we can't add them if they aren't in the original photo
• Ensure that the fur color in the photo is not affected by bad lighting. If the fur in the photo is not accurate to real life, the fur in the design won't be either
We have a team dedicated to checking photos as orders are placed. If there's an issue with your photo, we'll let you know very quickly via email.
If we do need a new photo from you, this may lengthen your delivery time by a few days.
Please note that if you refuse to provide a new photo after we have informed you that the original photo may not result in the best quality artwork, then we cannot refund you. It's your responsibility to ensure that you are happy with the photo you provide.
Note: All examples on our website were produced using high quality photos.
No this shouldn't matter. Don't worry if there's a lot of stuff in the background. Obviously it's better if it's a plain/clear background. But don't obsess over it too much! It really doesn't make much difference.
Yes you can. All customers get to preview their artwork and request any changes before printing. We'll email you once your preview is ready.
We print on to three different sized canvas frames. Each frame is gallery-ready and high quality. All canvas frames have a gallery standard depth of 1.25" thickness.
The frame sizes are:
8" x 10"
This is a favourite for those looking to gift a portrait. Note that our 8" x 10" has a slightly different height-to-width ratio than our other sizes and therefore your costume may not feature as much of the shoulder area as shown in the product photos on our product pages.
12" x 18"
A great mid-sized canvas which looks perfect in entrance halls, living spaces, bedrooms, and of course... above your pet's bed!
16" x 24"
Our favorite size. This size is our original offering and is our consistent top seller to pet parents worldwide. You can't fault this size, it's a fantastic large print and you get to see the details of your portrait up close. We love this one!
Sorry but we can't offer to add things like accessories, extra background colors or extra bits to your chosen costume. We are very proud of our work and like to keep things uniform (pardon the pun!)
We can sometimes edit out tears, sleep and drool if you ask us but we cannot guarantee it. We cannot perform major edits such as opening a closed mouth or adding floppy ears.
However, if your pet is wearing an accessory in the original photo, we will always try to include it.
The same goes for collars - we do remove collars for almost all costumes but it's always best for those that show some neck (e.g. The Duchess), that you provide a photo of your pet without a collar on.
If your photo is a black and white image we will naturally change our costume to be black and white too, to match your pet photo. Note that we do not and cannot add colour to black and white images.
If you provide a black and white image please be aware that we cannot offer a refund when you receive a black and white portrait.
Expect your artwork to be ready 2-3 days after you placed your order. We'll print and ship your order within 1-2 days of you approving your artwork.
US order delivery time: Expect your parcel to take 2-5 working days to arrive from the date it is shipped out.
International orders: Expect your parcel to take 5-10 days to arrive from the date it is shipped out.
All orders are shipping with tracking.
Shipping prices are a flat fee per order:
USA: $9.95
CA, AUS, UK: $9.95
Europe: $9.95
Rest of world: $17.95
Please allow a longer delivery time during seasonal shopping periods.
Depending on what you ordered, your order may arrive in separate parcels. Although in most cases, all items will be packaged together.
Yes we do. Plus, all orders are shipping with tracking no matter which country they are shipping to.
Yes, all orders are shipped with tracking. You'll receive the tracking number, as well as delivery updates, via email and/or text.
Don't worry, email our support team and we'll let you know where your order is.
Sometimes orders are returned to sender as nobody was home to sign for the parcel.
Other reasons for returned to sender include an incomplete or incorrect shipping address.
We'll ship it back out to you free of charge. Don't worry, you'll get your order!
We accept all major debit and credit cards including Visa, Visa Debit, Mastercard, American Express and more. We also accept PayPal payments.
If you wish to pay in installments, we also offer Klarna to our US customers.
As your order is 100% unique and custom made just for you and your pet, we do not accept returns / refunds.
If you have a problem with your order, let us know and we'll fix it for you.
Remember, we offer artwork previews and unlimited revisions so you can make sure you're 100% happy with your artwork before printing!
We're 100% dedicated to ensuring you love your artwork!
Once your portrait is ready, we'll notify you via email. You have 3 days to either send us your edit requests, or approve it for printing. If 3 days go by and we don't hear from you, we'll consider it approved and will proceed with printing.
We're proud to offer unlimited revisions free of charge, so you can be confident you'll love your portrait.
You should expect to receive a response within a couple of hours.
During busier periods (such as holiday shopping season), please allow 24-48 hours for a response.
Right now we don't offer customer support by phone. We would advise live chat (if available at the time) or email.
We've been told that our portraits make the most amazing gift for Christmas. And we have to agree!
Currently, we would advise ordering no later than December 10th for Christmas delivery.
Our Christmas cut-off dates will be announced in the near future.
Unfortunately we do not currently offer a gift wrapping service. However, all products come sealed in opaque protective packaging. So the surprise won't be ruined upon delivery!
